Due to the crypto decentralized nature, it is extremely important to pay close attention to the crypto transaction creating process. An incorrect network or destination wallet address may lead to the loss of funds. For that reason, we are kindly asking to pay very close attention to the crypto transactions. If you sent an unsupported coin or used an incorrect network please follow these recommendations:
Withdrawal from YouHodler to the external wallet using the incorrect network.
We will not be able to alter the results of the transaction that has been executed (confirmed) in the blockchain. If such a situation occurs please reach the destination wallet owner.
Deposit from the external wallet to the YouHodler wallet.
The company will be able to review the request if the transaction is over 100 USD worth of crypto.
YouHodler team will review the transaction and evaluate if the recovery of the transaction is feasible.
This evaluation is final. If it is decided that a recovery will be tried.
YouHodler will charge a service fee of 10% but not lower than 100 USD. The final service fee amount for the recovery process will be determined during the review.
The timeframe of the review and recovery process may vary. The YouHodler team will reach you directly and inform you about the progress.
If you wish to submit the request for the recovery, please, send a message to [email protected] with the following information:
Transaction ID (TX hash)/Link to blockchain explorer;
The name of the coin and network;
YouHodler account ID.
Please be advised that the timeframe of the review and recovery process may vary. In practice, the review of such a case can take from several weeks to several months. Therefore there is no need to contact our team regarding the review status. Once there is a resolution, we will contact you directly.