Deposit without memo

How to verify your crypto deposit

Updated yesterday

What is a transaction memo?

The Transaction memo / Destination tag / Memo ID - is a unique code that is required the receiving party to identify the sending party (user). It's required for such coins transferring as XRP, XLM, EOS and BNB.

What should I do if I sent the transfer without a memo?

If you have sent a crypto transfer to your YouHodler wallet without a transaction memo or with incorrect memo, please collect these data:

  1. Transaction Hash (TxHash/TxID);

  2. YouHodler Account ID or email;

  3. Transfer identification - a prove that the transaction has been made in the customer's regards. Forward the transfer confirmation email from your wallet provider with your YouHodler account email details and a full desktop screenshot with that email to [email protected].

Please note that this option is suitable only for cases when the sender is a custodial wallet. For example, a CeFi exchange or similar service.

If the source of the transaction is a non-custodial wallet (aka self-hosted wallet) that is used only for your purposes, a so-called Satoshi test is due. Please reach out to the support team to resolve such cases.

Please be advised:

  • All the info required for the transfer identification should be in the provided proof document;

  • According to YouHodler SLA after providing the transaction proof, the deposit completion may take up to 5 business days.

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