What is a transaction memo?
The Transaction memo / Destination tag / Memo ID - is a unique code required for the receiving party to be able to identify the sending party.
What should I do if I sent the transfer without a memo?
If you sent a crypto transfer to your YouHodler wallet without a transaction memo, to identify the transfer and prove that this transaction was made from your wallet you can make one of the following actions:
Take a crypto wallet screenshot with your transaction ID (TxHash) data and your name/email on the one-shot;
Forward to [email protected] the transfer confirmation email from your wallet provider with your YouHodler account email info.
Please be advised:
All the info required for the transfer identification should be in the provided proof document;
According to YouHodler SLA after providing the transaction proof, the deposit completion may take up to 5 business days.