What is a transaction memo?
The Transaction memo / Destination tag / Memo ID - is a unique code that is required the receiving party to identify the sending party (user). It's required for such coins transferring as XRP, XLM, EOS and BNB.
What should I do if I sent the transfer without a memo?
If you have sent a crypto transfer to your YouHodler wallet without a transaction memo or with incorrect memo, please collect these data:
Transaction Hash (TxHash/TxID);
YouHodler Account ID or email;
Transfer identification - a prove that the transaction has been made in the customer's regards. Forward the transfer confirmation email from your wallet provider with your YouHodler account email details and a full desktop screenshot with that email to [email protected].
Please note that this option is suitable only for cases when the sender is a custodial wallet. For example, a CeFi exchange or similar service.
If the source of the transaction is a non-custodial wallet (aka self-hosted wallet) that is used only for your purposes, a so-called Satoshi test is due. Please reach out to the support team to resolve such cases.
Please be advised:
All the info required for the transfer identification should be in the provided proof document;
According to YouHodler SLA after providing the transaction proof, the deposit completion may take up to 5 business days.