What is a transaction memo?
The Transaction memo / Destination tag / Memo ID - is a unique code required so that the receiving party is able to identify the sending party.
What should I do if I sent the transfer without a memo?
If you have sent a crypto transfer to your YouHodler wallet without a transaction memo, you will need to take one of the following steps to identify the transfer and prove that this transaction was made from your wallet:
Take a crypto wallet screenshot with your transaction ID (TxHash) data and your name/email all in one shot and forward it to [email protected];
Forward to suppo[email protected] the transfer confirmation email from your wallet provider with your YouHodler account email details.
To summarize - the goal is to make a connection between the transaction and the customer (prove that the transaction has been made in the customer's regard.)
Please be advised:
All the info required for the transfer identification should be in the provided proof document;
According to YouHodler SLA after providing the transaction proof, the deposit completion may take up to 5 business days.